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Italian restaurant group, Lucarelli, has finally been able to open its flagship restaurant at Birmingham’s Mailbox, thanks to help from local Electronic Point of Sale [EPoS] experts, Langley Business Systems.

Offering an authentic Italian experience with fresh produce and ingredients imported from Italy, Lucarelli opened its first restaurant in West Bromwich in June 2019 and has since established a loyal customer base both locally and across the wider West Midlands.

Owners Vincenzo Esposito and Francesco Romano had plans to launch Lucarelli’s Mailbox restaurant at the beginning of December 2020, but this was halted due to the Coronavirus pandemic and restrictions on hospitality.

The new branch was finally able to open and serve its first customers on Monday 12th April, after the business received support from Langley Business Systems following recommendation from a fellow Italian restaurant owner.

Langley Business Systems implemented a sophisticated ‘Smart Register’ solution to ensure the restaurant could run as smoothly and efficiently as possible, whilst adhering to the latest COVID-19 restrictions.

The system provides Vincenzo and Francesco with real-time business intelligence and enables waiting staff to quickly process customer orders via a smart touch screen, before they are immediately communicated to either the bar or kitchen staff via printers to ensure speedy preparation without order errors.

Strategically installed at five waiting stations around the restaurant, the Smart Register solution is designed to significantly improve operational efficiencies whilst enhancing service delivery, and provides real-time reporting on stock levels, sales and P&L, meaning Vincenzo and Francesco can easily monitor the success of the new branch.

Vincenzo, co-owner of Lucarelli, said: “2020 was an incredibly challenging year for the restaurant industry and we were disappointed that our original plans to open our flagship restaurant at The Mailbox were put on hold.

“We have had our sights set on Birmingham for over a year now and were incredibly excited to finally serve customers in our outdoor seating area on 12th April. Having worked closely with Langley Business Systems to install a new sophisticated EPoS solution, we can offer an efficient service whilst providing our new customers with the best COVID-safe service and top Italian cuisine.”

Richard Cox, managing director of Langley Business Systems added: “Lucarelliis an incredibly popular Italian restaurant in West Bromwich, so when Vincenzo and Francesco approached us to assist in the opening of their Mailbox branch we were delighted to help.

“EPoS solutions have advanced significantly in recent years, and the Smart Register system will not only ensure the restaurant can deliver a smooth service but will provide Vincenzo and Francesco with the back-office information they need.

“The system will also reduce contact between staff and support table service, enabling them to easily adapt to any further changes posed by the ongoing pandemic.”

Originally founded in 1975, Langley Business Systems is a family-run firm, which operates in the hospitality, food & beverage, retail, garden & leisure and sporting industries. An Independent Sales Organisation or ‘ISO’ for First Data [FD], the leading EPoS Solutions provider also offers and control credit card rates, supporting all businesses with Merchant Services.

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